Delivery

Orders  made on line through www.melbourneartshop.com.au are processed within 24 hours (between Monday and Friday excluding national holidays).

Free delivery is offered throughout the Australia. No international delivery is available at this stage.

Due to the size of the products, orders require a processing time of between 7 and 15 days as from receipt of payment.

In case of damaged goods 

Although our product is guaranteed for one year  from the date of shipment, if your order arrived damaged or defective, please follow the instructions below.

1.          Take a digital photo of the damaged item; include a photo of the box if it was also damaged.

2.          Attach your digital photos to an email and send them to: This email address is being protected from spambots. You need JavaScript enabled to view it. Be sure to include the full name on the order, order number, item name, and a brief description of the damage.

3.          You will receive an email within 1-2 business days to let you know that your return is being processed.

 Exchanges

Please contact us via phone or email: This email address is being protected from spambots. You need JavaScript enabled to view it. within 14 days of receiving your order and we would be happy to exchange your order of equal value for no additional charge. After 14 days, you will be charged a 30% processing fee, plus new shipping charges for your exchange.  

 Refunds

 Due to the custom nature of our products, all requests for refunds will be processed minus a 40% processing fee.  Shipping is non-refundable. 

 No exchanges or refunds will be accepted after 30 days from the ship date.

 Please email: This email address is being protected from spambots. You need JavaScript enabled to view it. with your name ,order number, reasons for return. You will receive an email within 1-2 business days with further instructions to complete the return process.

 Please note that due to differences in monitors, the colors you see on your computer may be slightly different on the print you receive.  We print colors true to the artist’s specifications and cannot alter the original artwork.

 *During the holidays, we offer an extended return policy! For orders placed in November or December, you will have until January 31st to exchange your order for only the cost of an additional shipping fee. No processing fees will be accessed if exchanged before January 31st.

Order Changes

If you need to change the size, image, or product type for your order, please contact us as soon as possible and we would be happy to make the change for you for no additional fee.

Order cancelation

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All of our items are printed on demand and we get started on your artwork as soon as the order is placed.  Due to the custom nature of our orders, all order cancelations will incur a 40% processing fee since we cannot re-sell or re-stock any items that are canceled.